Return and Refund Policy for FTZ Games

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Effective Date: July 16, 2026

At FTZ Games, we stand by the quality of our board games. If your order arrives damaged, or if you change your mind before opening the game, we are here to help.

1. Returns (Unopened Items Only)

You have 30 calendar days to return an item from the date you received it.

Because of the nature of board games and the ease of losing components, we do not accept returns or offer refunds for games that have been opened.

To be eligible for a return, your item must meet the following criteria:

The game must be completely unopened and unused.

The original shrink wrap or factory seal must be intact.

You must have the receipt or proof of purchase.

To initiate a return for an unopened game, please contact us at [Insert your contact email here] with your order number.

2. Refunds

Once we receive your returned item, we will inspect it to ensure it remains sealed and notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 to 7 business days, depending on your card issuer's policies.

3. Shipping Costs for Returns

You are responsible for paying your own shipping costs for returning an unopened item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your total refund amount.

4. Damaged Items and Missing Components

We want your game to be perfect when it hits the table. While we do not accept returns on opened games, we fully support our products if something goes wrong during manufacturing or transit.

If your game box arrives damaged, or if you open it and discover missing or damaged components inside:

Please contact us within 14 days of delivery at [Insert your contact email here] with a photo of the damage and your order number.

We will mail you replacement components or a replacement game completely free of charge.